Contact information
CONTACT INFORMATION
MAISON BRUGES
We are here to help with any questions regarding our products, orders, shipping, returns, refunds or the use of our Website.
For customer support, please contact Maison Bruges by email.
Store name: Maison Bruges
Email: contact@maison-bruges.com
CUSTOMER SERVICE
You may contact our customer service team regarding:
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Questions about our products;
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Assistance before placing an order;
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Order status and tracking;
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Shipping and delivery;
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Incorrect delivery information;
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Damaged, defective or incorrect products;
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Returns and refunds;
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Payment questions; and
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General Website enquiries.
When contacting us about an existing order, please include:
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Your full name;
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Your order number;
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The email address used during checkout;
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A clear description of your request; and
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Photographs or videos where relevant.
Providing complete information will help us review and respond to your request more efficiently.
ORDER SUPPORT
For questions about an existing order, contact:
Please include your order number in the subject line or message.
For example:
Subject: Order Support — Order #[ORDER NUMBER]
RETURNS AND REFUNDS
Before returning a product, you must contact Maison Bruges and wait for the official return instructions and return address.
Do not send a return to the original sender's address unless our customer service team specifically instructs you to do so.
For return or refund requests, contact:
Use the following subject line:
Return Request — Order #[ORDER NUMBER]
Please note that return shipping costs are the customer's responsibility, except where otherwise required by applicable law.
SHIPPING AND DELIVERY
For questions regarding shipping, tracking, delivery delays or an incorrect shipping address, contact:
Please contact us as soon as possible if you notice an error in your shipping information.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
PRIVACY REQUESTS
For questions about your personal information or to submit a privacy request, contact:
Privacy requests may include:
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Accessing your personal information;
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Correcting inaccurate information;
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Requesting account deletion;
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Withdrawing marketing consent; or
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Asking how your information is handled.
We may need to verify your identity before completing a privacy request, where appropriate.
CUSTOMER SUPPORT CHANNEL
Maison Bruges currently provides customer support by email.
Email: contact@maison-bruges.com
Please send only one email for each request whenever possible. Sending several emails about the same issue may delay the review of your request.
CONTACT DETAILS
Store: Maison Bruges
Customer support: contact@maison-bruges.com
Returns and refunds: contact@maison-bruges.com
Shipping enquiries: contact@maison-bruges.com
Privacy enquiries: contact@maison-bruges.com